Refund Policy | UseJevAI

What can be reviewed

UseJevAI sells one-time prepaid input-token packs, not subscriptions. You can request review of unused purchased tokens. Trial tokens have no cash value. Tokens consumed by completed service are not unused tokens; report suspected incorrect charges with the relevant request IDs so we can investigate. Mandatory consumer rights remain unaffected.

Request a refund

Use our contact page or support tickets. Include your order ID, the account email and the reason. Never send a password, API key or full card details. If you cannot sign in, use the public contact channel.

A support request is reviewed individually and is not automatic approval. Sending a ticket does not freeze tokens or send money. Continuing to use purchased tokens can change the remaining refundable amount. During review, we may place the relevant unused balance on hold so it cannot be spent and refunded twice.

Calculation and payment

An approved refund is based on the unused tokens from the original order at that order's purchase rate. Partial amounts are rounded down to cents and cannot exceed the original charge. A fully unused eligible lot can be refunded for its original charged amount. Tokens from other purchases keep their own rates.

Approval and payment execution are separate steps. Once a refund is submitted to the original payment provider, its processing time and the time it appears on your original payment method depend on that provider and your bank. We communicate the status through your support case. Refunded tokens are removed from the corresponding purchased balance; refunding does not alter unrelated purchases or trial tokens.

If a refund fails or its outcome cannot yet be confirmed, contact support with the order reference. Do not treat an approval notice as confirmation that money has arrived. We reconcile the payment status before finalizing the balance adjustment.

Account closure and disputes

There is no recurring subscription to cancel. Closing an account does not automatically request a refund. Submit purchase questions or duplicate-charge concerns through support so we can review the records. This policy does not restrict statutory refund, withdrawal or dispute rights that apply to your purchase.